Shipping policy
Processing Times
All orders are processed within 1 to 3 business days following payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Times
Delivery timeframes vary depending on the destination:
- Canada & United States: 7 to 15 business days
These timeframes are provided as estimates only. During peak periods (holidays, sales events), delays may occur.
Order Tracking
A tracking number will be sent to you by email as soon as your order has been shipped. Please note that tracking information may take up to 3 to 5 business days to become active on the carrier's platform.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address. Free shipping promotions may be offered periodically in our store.
Delays & Delivery Issues
VitaPull cannot be held responsible for delays caused by postal services, customs, or circumstances beyond our control (severe weather, strikes, etc.). If your package has not arrived within the maximum timeframe indicated, please contact us at [your contact email] and we will do everything we can to resolve the situation.
International Shipping & Customs
For international orders, customs duties or local taxes may apply in accordance with the regulations of your country. These charges are the responsibility of the customer and are not included in the prices displayed on VitaZura.